Problem
You haven’t received your results or they are not showing on the dashboard.
Solution
If you have recently mailed your test kit back please give it up to 8 working days.
If over 8 days - message us with live chat or support@labme.ai please include
The email you ordered from
Test you ordered
Tracking number you received
We will respond promptly to your request and help you resolve the issue.
Typical turnaround times is 3 days after the lab receives your sample.