My Results Aren't Showing


You haven’t received your results or they are not showing on the dashboard.


  1. If you have recently mailed your test kit back please give it up to 8 working days.

  2. If over 8 days - message us with live chat or please include

    1. The email you ordered from

    2. Test you ordered

    3. Tracking number you received

  3. We will respond promptly to your request and help you resolve the issue.

Typical turnaround times is 3 days after the lab receives your sample.